At Hempirenola, customer satisfaction is our top priority. We stand behind the quality of our products and offer the following refund policy to ensure your confidence in purchasing from us.

  1. Eligibility for Refunds: If you are not entirely satisfied with your purchase, you may be eligible for a refund under the conditions outlined below.
  2. Time Frame: Refund requests must be made within 30 days from the date of purchase. Any requests made after this period may not be honored.
  3. Product Condition: To be eligible for a refund, products must be returned in their original packaging, unused, and in the same condition that you received them. Opened or used products may not qualify for a full refund.
  4. Proof of Purchase: A valid receipt or proof of purchase is required to process any refund.
  5. Process: To initiate a refund, please contact our customer service at contact@hempirenola.com with your order details and reason for the return. Our team will guide you through the return process.
  6. Shipping Costs: Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
  7. Damaged or Defective Products: If you receive a product that is defective or damaged, please contact us immediately. We will arrange for a replacement or refund as appropriate.
  8. Processing Time: Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 7-10 business days.
  9. Partial Refunds: In certain situations, only partial refunds may be granted, such as for products with obvious signs of use, any item not in its original condition, or items returned after the 30-day period.
  10. Exchanges: We only replace items if they are defective or damaged. If you need to exchange a product for the same item, please contact us.
  11. Non-Returnable Items: Certain products, such as gift cards, are non-returnable and non-refundable.

We appreciate your understanding and are here to assist with any concerns. Your trust is invaluable to us, and we strive to ensure a seamless shopping experience.